We often hear questions about:
Can we review your contract document for the services?

Please check our complete Contract Terms and Conditions

What do you mean by all-inclusive “OneRate” pricing?

Our quoted price includes everything. We don’t charge anything additional.

What's included as part of your service?

Complimentary pop, water, ice, liquor accessories and phone charging cables are included as part of our service. Also, red carpet, basic decoration and “Just Married” sign are included but only as part of our wedding package.

Are last minute limousine reservations possible?

We recommend for any services bookings in advance. Last minute requests; we’ll make every attempt to accommodate you, however during holidays and special events advance reservations are highly recommended.

Can we book for less than an hour?

Certainly, but the charge will be for one hour irrespective of whether or not you use full one hour.

Can we split up an hour of service?

No split allowed for the services with just an hour booking.

What are the acceptable payment methods?

We accept Visa, MasterCard, Amex, Discover, Diners Club, JCB, Cash as well as eTransfers directly into our account if you are not comfortable sharing your credit card info. Cash is acceptable only if a credit card has already been authorized at the time of booking.

Do I have to make the payment at the time of booking?

Bookings can be confirmed with a credit card authorization without making any payment upfront. However, exception to this rule will be the services for Weddings/Grad parties. Please refer to our Contract Terms and Conditions for more information.

What will be next step for booking confirmation after receiving the quotation mail?

Just reply to that email and one of our support staffs will get in touch with you as soon as possible to confirm the booking.

Do we pay any additional amount for extra stops?

As our prices are all-inclusive so answer is no extra charge.

Plans have changed or have been canceled. What do I need to do?

Advance notice is required for any change or cancellation in order to avoid possible additional charges. Please refer to our Contract Terms and Conditions for more information on cancelation policy

How much should I tip your chauffeurs?

Totally, your discretion, optional. Our drivers should never ask for the tip. Any violation to that rule by our drivers should be reported to us.

What if the chauffeur does not show up at pick up location?

Limo Lush chauffeurs target to arrive 15 minutes in advance of the scheduled pick up time. If they don’t show up on time, please call 1-844-855-LUSH (5874) for immediate assistance.

How many stops are we allowed in a trip?

No restriction for legitimate request.

How do I get a receipt for any service?

Receipts and booking confirmation are provided at the time of booking with us.

Receipts can also be obtained via fax or e-mail by contacting us on need basis.

Is liquor allowed in your vehicles?

Yes, we are licensed to serve liquor in our vehicles. But the liquor can be consumed only in Stretch limousine. It is againt law to allow it in SUV/Sedan.

Is liquor allowed if a minor is involved in the party?

No, it is against law to consume liquor if a minor is present in the party.

Can we play our own music/video?

Yes, you can either bring your own music/video disc or connect your phone with the given connector to play the music. Video can be played only using a video disc. We otherwise provide audio disc onboard.

Whom do I contact if I have got something to say to Limo Lush?

Send us an email to admin@limolush.com with any specific feedback, complaint or suggestion. This will definitely help us improve our services.

Request you to include as much information as possible as this will allow us to examine your concerns carefully and ensure that we get back to you with an accurate response. You can expect to hear back from us within 7 days.

What's your Privacy Policy?

This privacy notice discloses the privacy practices for (www.limolush.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us, except as authorized by law. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. customer service representative, payment gateway agency, affiliates etc.

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We partner with our affiliates to provide services through them at times. We just share guest name, number and addresses with them so that they can provide these services on our behalf. But they are not allowed to use personally identifiable information except for the purpose of providing these services.

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as community, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site as well as improving our service.

Unless you ask us not to, we may contact you via email or by phone in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
· See what data we have about you, if any.
· Change/correct any data we have about you.
· Have us delete any data we have about you.
· Express any concern you have about our use of your data.

Security
We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data along with your personal details), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the web page when you navigate to “Quotes & Reservations” or looking for a closed lock icon at the bottom of your web browser

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or support staffs who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 403-457-4882 or via email (inquiry@limolush.com).